Effective Date: November 13, 2026
Welcome to Video Watermark Cleaner (https://videowatermarkcleaner.com/), operated by SingleBuck Technologies.
We want our customers to have a positive experience using our video processing services. This policy explains how refunds, subscription cancellations, and processing credits are handled.
1. Digital Services
Video Watermark Cleaner provides digital video processing services through subscriptions and prepaid credits.
Because our products and services are delivered electronically, no physical goods are shipped, and physical returns are not applicable.
2. 14-Day Refund Policy
We offer a 14-day refund window for eligible purchases.
Customers may request a full refund within 14 calendar days of purchase, provided that:
- No paid video processing credits from the purchase have been used.
- No videos have been processed using the purchased subscription or credit package.
- The refund request is submitted within 14 days of the original transaction.
Once paid processing services have been used, the associated purchase is generally non-refundable, except as outlined below or where required by applicable law.
3. Subscription Cancellations
Customers may cancel their monthly or annual subscriptions at any time through their account dashboard or by contacting our support team.
- Cancellation prevents future subscription renewals.
- Access to paid features generally continues until the end of the current billing period.
- Cancellation does not automatically generate a refund.
- Refund requests for subscription charges are subject to our 14-day refund policy.
- Partial or prorated refunds for unused subscription periods are generally not provided, except where required by law.
Customers are responsible for cancelling their subscriptions before the next renewal date if they do not wish to be charged.
4. Processing Credits
Video processing credits are digital units used to access our video editing and watermark removal services.
- Unused credit packages may qualify for a refund within 14 days of purchase.
- Credit packages that have been partially or fully consumed are generally non-refundable.
- Credits consumed through successfully completed processing requests are not refundable solely because a customer changes their mind.
- Promotional or complimentary credits have no cash value and cannot be exchanged for money.
5. Failed Processing and Technical Issues
If a processing request fails because of a technical problem with our service, customers may contact our support team for assistance.
Depending on the circumstances, we may:
- Restore credits deducted for an unsuccessful processing request.
- Allow the affected video to be processed again at no additional charge.
- Provide a refund where we are unable to deliver the purchased service.
Video processing results may vary depending on video quality, resolution, watermark complexity, and other technical factors.
If a completed result does not function as advertised, customers should contact us so that we can investigate and determine an appropriate resolution.
6. Non-Refundable Circumstances
Except where required by applicable law, refunds are generally not available for:
- Successfully completed video processing jobs that have consumed paid credits.
- Partially or fully used credit packages.
- Subscription periods outside the eligible refund window.
- Purchases made in violation of our Terms of Service.
- Complimentary, promotional, or free-trial credits.
7. How to Request a Refund
To request a refund, contact us through the support options available at https://videowatermarkcleaner.com/.
Please provide:
- Your account email address.
- Your order or transaction number.
- The date of purchase.
- A brief explanation of your refund request.
We will review the request and respond as promptly as reasonably possible.
8. Refund Processing
Approved refunds are issued to the original payment method whenever possible.
Refunds are generally reflected within 5–10 business days after processing, although the exact timeframe depends on the payment provider and financial institution.
9. Consumer Rights
Nothing in this policy limits or excludes any refund, cancellation, or consumer protection rights that cannot legally be waived under applicable law.
Where applicable consumer protection legislation provides additional rights, those rights will take precedence over this policy.
10. Contact Information
Video Watermark Cleaner
Operated by SingleBuck Technologies
Website: https://videowatermarkcleaner.com/
For questions about refunds, billing, or subscription cancellations, please contact us through our website.