Legal Notices

Terms & Conditions

Effective Date: November 13, 2026
Website: https://videowatermarkcleaner.com/

Welcome to Video Watermark Cleaner, an online video editing and watermark removal service operated by SingleBuck Technologies, based in Nova Scotia, Canada.

By accessing our website, creating an account, purchasing credits or subscriptions, or using our services, you agree to these Terms and Conditions.

Please read them carefully before using our platform.

1. Description of Services

Video Watermark Cleaner provides automated video editing tools designed to remove unwanted watermarks, logos, text, and visual overlays from digital video content.

Our services may include:

• AI-assisted video watermark and object removal.
• Video cropping and editing tools.
• Free and paid video processing.
• Subscription-based processing plans.
• Prepaid processing credits.
• Account dashboards and processing history.

Available features, pricing, processing limits, and technical capabilities may change as our services develop.

2. Eligibility and Accounts

Users must be at least 18 years old or have reached the legal age of majority in their jurisdiction to purchase our services.

When creating an account, you agree to:

• Provide accurate registration information.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for activity occurring through your account.
• Notify us of suspected unauthorized account access.
• Use the platform only for lawful purposes.

We reserve the right to suspend or terminate accounts involved in fraud, abuse, unauthorized activity, or violations of these Terms.

3. Video Ownership and Authorized Use

You may only upload and process videos that you own or have the legal right and appropriate permission to modify.

By uploading content, you represent and warrant that:

• You own the content or have obtained the necessary permissions.
• Your use of the service does not violate applicable copyright, intellectual property, privacy, or other laws.
• You have obtained any necessary consent from individuals appearing in uploaded content.
• You are authorized to remove or alter any watermarks, logos, or identifying overlays in the video.

Our service must not be used to misrepresent ownership, unlawfully remove attribution, circumvent applicable rights protections, or facilitate infringement.

Video Watermark Cleaner does not grant users ownership or licensing rights to any third-party content.

Users remain solely responsible for ensuring their uploaded and processed content is used lawfully.

4. Prohibited Activities

You agree not to use the service to:

• Infringe copyrights or other intellectual property rights.
• Remove ownership marks from content without authorization.
• Distribute stolen, illegally obtained, or unauthorized material.
• Process content involving child sexual exploitation or other unlawful material.
• Violate privacy rights or facilitate harassment, impersonation, or fraud.
• Upload malicious files or attempt to compromise our infrastructure.
• Circumvent processing limits, billing systems, account restrictions, or security measures.
• Resell or commercially redistribute access to our processing infrastructure without written authorization.

We may remove content, restrict access, or terminate accounts when reasonably necessary to enforce these restrictions or comply with legal obligations.

5. Processing Credits

Video Watermark Cleaner uses a credit-based billing system.

• Processing charges are calculated according to video duration and the applicable credits-per-second rate.
• The credit rate and total processing cost will be displayed before a processing request is submitted.
• Different plans or editing features may have different credit requirements.
• Credits have no cash value and cannot be exchanged for currency.
• Credits are not transferable between accounts without our authorization.
• Free or promotional credits may have usage limits or expiration conditions.
• Purchased credits and subscription allocations are subject to the terms disclosed at purchase.

Credit balances, eligibility, expiration, and rollover conditions, if applicable, will be governed by the specific plan or package purchased.

We reserve the right to modify credit pricing for future purchases and processing requests. Changes will not retroactively alter charges for previously completed jobs.

6. Free Services and Trials

We may offer limited complimentary video processing to guests or registered users.

Free services may be subject to restrictions including:

• Daily usage allowances.
• Maximum video duration.
• Limited editing tools.
• Processing priority.
• File size and resolution restrictions.

Free allowances may be limited by account, device, IP address, or other reasonable anti-abuse measures.

Free credits and trial allowances have no monetary value.

We may modify or discontinue promotional offerings at our discretion, subject to applicable law.

7. Subscriptions and Automatic Renewals

We offer paid subscription plans that may renew monthly or annually.

By purchasing a recurring subscription, you authorize us and our payment processor to charge your selected payment method at the recurring price and billing frequency disclosed during checkout.

• Subscriptions automatically renew unless cancelled.
• Applicable taxes and the billing currency will be disclosed at checkout.
• Subscription benefits depend on the plan purchased.
• Credits and features may be restricted to an active subscription.
• Advanced editing features may require a paid subscription.
• Renewal charges occur according to the agreed billing cycle.

Customers may cancel subscriptions through their account dashboard or by contacting customer support.

Cancellation prevents future renewals and generally allows continued access until the end of the paid billing period, unless otherwise disclosed or required by law.

Subscription cancellation does not automatically entitle a customer to a refund.

We will disclose material changes to recurring subscription prices or terms in advance, and obtain consent where required by applicable law.

8. Payments and Billing

Payments are processed through secure third-party payment providers, including Stripe.

Customers agree to provide valid payment information and authorize charges associated with their selected purchases.

Prices and payment currency are displayed during checkout.

We may suspend paid features when payments fail or subscriptions become inactive.

Customers should contact us promptly regarding billing concerns or suspected unauthorized charges.

Nothing in these Terms limits a customer’s right to dispute a transaction through their payment provider or exercise applicable legal rights.

9. Refunds and Cancellations

Purchases are subject to our separately published Return and Refund Policy.

We generally offer a 14-day refund window for eligible, unused purchases.

Refunds may be available when:

• A refund request is submitted within 14 days of purchase.
• Purchased processing credits remain unused.
• No paid processing services have been consumed under the purchase.
• The request otherwise satisfies our published refund policy.

Partially or fully consumed credit packages and completed processing services are generally non-refundable, except where required by law or otherwise provided in our refund policy.

Subscription cancellation stops future renewals but does not automatically refund charges already incurred.

Statutory consumer cancellation and refund rights always take precedence over conflicting provisions of these Terms.

10. Processing Results and Limitations

Our video processing technology uses automated methods to identify and reconstruct selected portions of video footage.

Results may vary depending on:

• Video quality and resolution.
• Watermark location, movement, and complexity.
• Background detail and motion.
• Compression and source file format.
• Selected editing areas and processing options.

We do not guarantee that every watermark or visual element can be removed perfectly or without visible artifacts.

Certain videos may produce imperfect results or may be incompatible with our processing technology.

Customers are encouraged to use available preview or trial features before purchasing additional processing capacity.

11. Processing Failures and Interruptions

Video processing may occasionally fail because of technical limitations, unsupported files, server interruptions, or other circumstances.

Where credits are deducted for a processing request that fails due to a verified service-side technical issue, we will provide an appropriate remedy, which may include restoring credits, reprocessing the file, or issuing a refund.

We may establish reasonable processing queues, file size restrictions, duration limits, and temporary usage controls to maintain service availability.

We do not guarantee uninterrupted access or specific processing completion times.

12. Uploaded Videos and Data Retention

Customers retain ownership of their original uploaded videos and processed content.

By uploading content, you grant Video Watermark Cleaner a limited, non-exclusive authorization to store, access, reproduce, and process that content solely as reasonably necessary to provide the requested services, maintain platform security, resolve technical issues, and comply with legal obligations.

Uploaded and processed video files may be stored temporarily to enable processing, downloads, and limited processing history.

Video files are subject to automatic deletion according to the retention periods disclosed through our platform.

Customers are responsible for downloading their completed videos before the applicable retention period expires.

We do not guarantee permanent storage, long-term video hosting, or the ability to recover deleted files.

Account information, billing records, and other information may be retained separately where necessary for legitimate business purposes or legal compliance.

Further information is available in our Privacy Policy.

13. Intellectual Property

The Video Watermark Cleaner website, software, interface, branding, design, original content, and underlying technology are owned by SingleBuck Technologies or its applicable licensors.

Users receive a limited, non-exclusive, non-transferable right to access and use the service in accordance with these Terms.

Users may not copy, reverse engineer, redistribute, sublicense, or commercially exploit our proprietary software or infrastructure except where permitted by applicable law or expressly authorized in writing.

Nothing in these Terms transfers ownership of a customer’s uploaded or processed content to SingleBuck Technologies.

14. Privacy and Security

We take reasonable measures to protect customer information and uploaded content.

However, no online platform can guarantee absolute security.

Customers should avoid uploading highly sensitive or confidential material unless they are comfortable with the risks associated with online processing.

Our collection, use, retention, and disclosure of personal information are further explained in our Privacy Policy.

15. Service Availability and Modifications

We may update, improve, temporarily suspend, or discontinue features for maintenance, security, operational, or business reasons.

We will make reasonable efforts to communicate material changes affecting paid services.

Where a material service change prevents us from fulfilling an existing paid commitment, customers may be entitled to an appropriate remedy under our policies and applicable law.

16. Suspension and Termination

We may suspend or terminate access where reasonably necessary because of:

• Violations of these Terms.
• Fraudulent or unauthorized payments.
• Abuse of complimentary processing allowances.
• Unlawful or infringing content.
• Attempts to compromise service security.
• Other conduct creating material legal, technical, or operational risks.

Where appropriate and reasonably possible, we may provide notice and an opportunity to resolve the issue.

Termination does not eliminate payment obligations already incurred or any rights that survive under applicable law.

17. Disclaimer of Warranties

The service is provided on an “as available” basis.

To the fullest extent permitted by applicable law, we disclaim warranties not expressly stated in these Terms, including implied warranties of fitness for a particular purpose.

We do not guarantee uninterrupted availability, error-free processing, compatibility with every video format, or flawless editing results.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, SingleBuck Technologies is not liable for indirect, incidental, special, or consequential losses arising from use of the service, including lost profits, lost business opportunities, or loss of data.

Where legally permitted, our aggregate liability arising from a claim relating to the service will not exceed the amount paid by the customer for the affected service during the 12 months preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot lawfully be limited, including applicable statutory consumer remedies.

19. Customer Responsibility

Customers are responsible for their content, their use of processed videos, and compliance with applicable laws and third-party rights.

To the extent permitted by law, customers agree to indemnify SingleBuck Technologies against third-party claims and reasonable associated costs arising from their unlawful uploads, infringement of third-party rights, or material violation of these Terms.

This provision does not apply to claims caused by our own unlawful conduct or failures for which we are legally responsible.

20. Governing Law

These Terms are governed by the laws of Nova Scotia and the applicable federal laws of Canada.

Disputes will be subject to courts of competent jurisdiction, subject to any mandatory consumer protections or jurisdictional rights available under applicable law.

21. Changes to These Terms

We may revise these Terms periodically to reflect changes to our services, technology, business practices, or legal obligations.

Updated Terms will be published on our website with a revised effective date.

Where required by law, we will provide notice or obtain consent before material changes become effective.

Continued use following the effective date of validly implemented changes constitutes acceptance of the updated Terms where legally permitted.

22. Contact Information

Video Watermark Cleaner
Operated by SingleBuck Technologies
Nova Scotia, Canada

Website: https://videowatermarkcleaner.com/

For questions concerning these Terms, account access, billing, or service usage, please contact our customer support team through the website.

By creating an account, purchasing a service, or submitting a video for processing, you acknowledge that you have read and agree to these Terms and Conditions, subject to applicable law.

Last updated: November 13, 2026

Refund & Return Policy

Effective Date: November 13, 2026

Welcome to Video Watermark Cleaner (https://videowatermarkcleaner.com/), operated by SingleBuck Technologies.

We want our customers to have a positive experience using our video processing services. This policy explains how refunds, subscription cancellations, and processing credits are handled.

1. Digital Services

Video Watermark Cleaner provides digital video processing services through subscriptions and prepaid credits.

Because our products and services are delivered electronically, no physical goods are shipped, and physical returns are not applicable.

2. 14-Day Refund Policy

We offer a 14-day refund window for eligible purchases.

Customers may request a full refund within 14 calendar days of purchase, provided that:

• No paid video processing credits from the purchase have been used.
• No videos have been processed using the purchased subscription or credit package.
• The refund request is submitted within 14 days of the original transaction.

Once paid processing services have been used, the associated purchase is generally non-refundable, except as outlined below or where required by applicable law.

3. Subscription Cancellations

Customers may cancel their monthly or annual subscriptions at any time through their account dashboard or by contacting our support team.

• Cancellation prevents future subscription renewals.
• Access to paid features generally continues until the end of the current billing period.
• Cancellation does not automatically generate a refund.
• Refund requests for subscription charges are subject to our 14-day refund policy.
• Partial or prorated refunds for unused subscription periods are generally not provided, except where required by law.

Customers are responsible for cancelling their subscriptions before the next renewal date if they do not wish to be charged.

4. Processing Credits

Video processing credits are digital units used to access our video editing and watermark removal services.

• Unused credit packages may qualify for a refund within 14 days of purchase.
• Credit packages that have been partially or fully consumed are generally non-refundable.
• Credits consumed through successfully completed processing requests are not refundable solely because a customer changes their mind.
• Promotional or complimentary credits have no cash value and cannot be exchanged for money.

5. Failed Processing and Technical Issues

If a processing request fails because of a technical problem with our service, customers may contact our support team for assistance.

Depending on the circumstances, we may:

• Restore credits deducted for an unsuccessful processing request.
• Allow the affected video to be processed again at no additional charge.
• Provide a refund where we are unable to deliver the purchased service.

Video processing results may vary depending on video quality, resolution, watermark complexity, and other technical factors.

If a completed result does not function as advertised, customers should contact us so that we can investigate and determine an appropriate resolution.

6. Non-Refundable Circumstances

Except where required by applicable law, refunds are generally not available for:

• Successfully completed video processing jobs that have consumed paid credits.
• Partially or fully used credit packages.
• Subscription periods outside the eligible refund window.
• Purchases made in violation of our Terms of Service.
• Complimentary, promotional, or free-trial credits.

7. How to Request a Refund

To request a refund, contact us through the support options available at https://videowatermarkcleaner.com/.

Please provide:

• Your account email address.
• Your order or transaction number.
• The date of purchase.
• A brief explanation of your refund request.

We will review the request and respond as promptly as reasonably possible.

8. Refund Processing

Approved refunds are issued to the original payment method whenever possible.

Refunds are generally reflected within 5–10 business days after processing, although the exact timeframe depends on the payment provider and financial institution.

9. Consumer Rights

Nothing in this policy limits or excludes any refund, cancellation, or consumer protection rights that cannot legally be waived under applicable law.

Where applicable consumer protection legislation provides additional rights, those rights will take precedence over this policy.

10. Contact Information

Video Watermark Cleaner
Operated by SingleBuck Technologies
Website: https://videowatermarkcleaner.com/

For questions about refunds, billing, or subscription cancellations, please contact us through our website.

Last updated: November 13, 2026